Return/Refund Policy

 

 

To keep prices low and provide the best service, avoid returns by asking any questions you may have prior to purchase.

 

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 5 business days of the receipt of the product. 

 

If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less a 10% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA.

 

All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 20% open box fee in addition to the 10% restocking fee (totaling 30%) will be assessed on any sealed product that is opened or removed from its original packaging.   Items that have been installed or used are non-returnable. Returned items that do not include all the original manufactures packaging and accessories will not be accepted for return.

 

Defects in items are covered by manufacturer's warranties; please contact the manufacturer directly.

 

The standard method of refund is in the form of a store credit. All returns require a RMA number.   Prior to returning an item, please send an email to murfsguns@cableone.net referencing the order number and item(s) being returned.  Any shipment that arrives without prior notification will be marked "Return to Sender" and returned at the sender's expense.

 

The following items may not be returned and all sales are considered final.

1. Handguns, Long guns, Upper and Lower Receivers***

2. Barrels and Bolt Carrier Groups

3. Handguards and Triggers

4. Ammunition

5. Special Orders

 

The customer is responsible for arranging shipping for any returned item(s).  Murfs Guns recommends the use of an insured, track-able method of returning products such as USPS Priority Mail, UPS or FedEx.  Responsibility for products lost or damaged in transit to us is that of the customer, not Murfs Guns.

 

Once the returned item is received, the customer will be notified of the progress of the return.  Returned orders that qualified for free shipping will have the actual cost of shipping deducted from the refunded amount or store credit.

 

Regulatory changes - Federal, State, or Local

 

We are unable to accept items for return or exchange effected by regulatory changes, whether it be federal, state or local.

 

***Firearms that are purchased by someone who is not eligible to complete the transaction may be returned at Murfs Guns discretion WITH PRIOR APPROVAL and are subject to a 30% restocking fee.  The purchaser will be responsible for actual shipping both ways and the cost of the shipping will be deducted from the store credit or the balance will be refunded using the original payment method.  The same terms apply if the receiving FFL cannot or will not receive the items.  Please verify that your chosen FFL is willing and able to complete this transaction before finalizing your order.